Privacy Policy

1. Introduction

Lax N Lounge ("Lax N Lounge", "we", "our", or "us") understands how important your privacy is. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website, services, and facilities.

This policy applies to all personal information collected through the Lax N Lounge website, booking systems, and associated digital services (the “Site”).

2. Personal Information

“Personal Information” means information or an opinion about an identifiable individual as defined under the Privacy Act 1988 (Cth).

Lax N Lounge is committed to handling your Personal Information in accordance with the Australian Privacy Principles (APPs).

We aim to:

• manage Personal Information transparently and responsibly
• only collect information necessary to provide services
• inform you how your information is used
• securely store and protect your data
• allow access and correction of your Personal Information
• respond promptly to security incidents

3. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Booking or membership information
• Messages submitted through contact forms

Payment details such as credit card information are never stored by Lax N Lounge and are processed securely by third-party payment providers.

4. How We Use Your Information

Your information may be used to:

• process bookings and memberships
• communicate important service updates
• respond to enquiries or support requests
• send optional promotional or informational emails
• improve our services and website performance

You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.

5. Third-Party Services

Lax N Lounge may use trusted third-party providers to operate parts of our services. These providers may collect information necessary to perform their services.

Examples include:

• Stripe (payments) – stripe.com/privacy
• Instagram – Instagram Privacy

Lax N Lounge is not responsible for the privacy practices of third-party platforms.

6. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors interact with the Site.

This may include:

• pages visited
• time spent on the website
• device or browser type
• IP address for security purposes

Cookies help improve functionality and user experience. You may disable cookies in your browser settings, though some features of the Site may not function correctly.

7. Data Security

We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, transmission of information over the internet is not completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to the Personal Information we hold about you or request corrections if it is inaccurate.

To do so, please contact us at:
admin@laxnlounge.com.au

9. Children Under 18

Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If we become aware that such information has been collected, we will delete it promptly.

10. Changes to This Policy

Lax N Lounge may update this Privacy Policy from time to time. Updates will be posted on this page and will take effect immediately upon publication.

11. Contact

If you have questions about this Privacy Policy or how your Personal Information is handled, please contact us.

Email: admin@laxnlounge.com.au